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Testimonials

“To our team, responsive customer service is everything. Our level of service is kindly reflected by our customers through new business from recommendations. When our software is chosen to be the backbone of a business we see it as a relationship that will last years.

We value our customers’ opinion and enjoy working closely with everyone to develop new ideas for features. Please contact us with any questions or join us for a coffee at our office in Edinburgh for a demonstration of our products.”

Fraser Sutherland
Fraser Sutherland Managing Director
  • Grant Property’s move to SME Professional helped us redeploy resources of approximately £200,000 due the operational cost savings in using the software. We also worked with SME Professional to develop a range of custom software solutions for our business.

    Grant Property
    John Moran
  • Apart form the software being superb and totally transforming  my business, I can honestly say SME have been one of the best companies I have ever dealt with. The support they have given my staff during the changeover has been fantastic.  They respond straight away to questions and go the extra mile to generate solutions to any problems we have had. I would recommend the software and the company to any letting agent.

    Homesure PropertiesHomesure Properties
  • Having worked with the current market leader for a number of years, you would not believe there could be a system that would be such an improvement. Not only is SME Pro a great time saver it also is perfectly suited to the Scottish letting market but easily adjustable for other areas. I have been very impressed with the knowledge and customer service levels from Fraser and his team. I know whenever I have a query I can hit the information tab and it will guide me through what to do stage by stage. And if I am still unsure there is always someone on the other end of the phone for extra guidance. I would recommend SME Pro over and above any other system I have worked with in the past. Everything has been thought of and considered in great detail, it is very impressive. Thank you.

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    Domino Letting
  • As a young and growing business ourselves it is vital that we make the right partnerships to ensure our business keeps growing healthily in the future. We reached a point earlier this year where good property management software became vital and chose SME Professional. Since we have further commissioned them to build us a new website and provide email and web hosting. I am delighted to report that on both these instances we made the right choice in working with your company. On each and every occasion the service provided has exceeded expectations and the support received has been first class. This has ranged from tuition on the software, support when needed, suggestions and advice when asked. All members of the team are knowledgeable and approachable. We look forward to a long and fruitful association and would not hesitate to recommend you

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    Regimental Properties
  • With over 15 years’ experience in lettings and property management I have used a number of management software systems from market leaders to smaller companies. SME Professional has the right mix of speed, detail, ease of use and that it is cloud based truly sets it apart from its competitors. The speed that documents are produced is a great timesaver whether it be a lease or a landlord’s statement it's quick and the prompts for the required information couldn't be clearer. What really sets SME Professional apart is its progressive team that are always listening to their clients and improving the system to be even more efficient and practical to the task in hand. If for any reason the help functions and video tutorials cannot help you complete the task the support is only a call away and never fails to make it simple and clear for you to understand and complete the task. SME Professional has had a dramatic impact to the speed and efficiency of the business in the short time I have been using it and I have only scratched the surface of its full capability.

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    Border Lettings
  • From the initial meeting with Fraser to now having full use of SME Professional for help4letting, I can quite honestly say the service all round has been exceptional. All my issues and queries have been promptly addressed and Fraser has gone above and beyond helping us run help4letting more efficiently. With his letting agency background, he has not been shy of some fantastic advise and suggesting alternative options. Fraser is extremely friendly but very professional in his work and obviously takes great pride in SME Professional which shows in the excellent software which he has produced and is constantly updating. From my very first encounter Fraser struck me as someone I would like to do business with so I would most certainly recommend. It is a very pleasant change to see that they have customer focus as top priority. Thank you SME!

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    Help 4 Letting
  • Our old cumbersome system was so in-efficient drastic change was needed. In terms of price, support, ease of use, data transfer and general functionality, SME beats the competition hands down. Our switch over was much less painful that anticipated and the support and time from Fraser and his team has been phenomenal. The training provided has been personalised to our needs and knowledge - no wasting an entire day in a seminar room somewhere. Training & support are ongoing whenever we need it and with new functionality introduced with minimum disruption, we have regular contact just for those wee quick questions and general feedback. None of this take the money and run, with a token gesture email a year later to see how you are doing. Time taken processing rents/payments, maintenance, and co-ordinating/compiling viewings logs, has easily reduced, giving us a chance to focus on things like TDS and renewing tenancy packs, and attend other training such as legislation – all those low priority jobs that never quite reach the top but give that added edge to your letting agency. Our only wish is we had found the software sooner, rather than wasting time, money and effort on other software that just never quite fitted with our needs.

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    Kenmore Letting
  • What an inspiring afternoon. And what a great relief for us to find such a FAB, inventive and innovative software system and one that ticks all our boxes.

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    Dream Tenant
  • CRUZ Property Management have used the SME Professional software since we started last year and have been very impressed with the performance and ease of use of the package and the efficiency it brings to the office. Fraser and the team at SME Professional have always been happy to customise the software to our company's needs and are constantly taking on board requests from other property management companies and making the software even better. We would have no hesitation in recommending this software to anyone and can't stress how easy it makes the day to day running of the business.

    Logos-leting
    Cruz Property Management
  • Chapman Property Services started using SME Professional about 6 months ago and it has transformed the way we run our business. The speed of documentation generation saves us a lot of time and once we are fully up to speed with the financial side of the system this will definitely enable us to expand at a faster rate than envisaged. The Safety Certificate system is great and allows us to plan for PAT and GAS Safety renewals in a timeous and efficient manner. SME Professional are always on hand for support and training and I have already referred SME to other agents. Thanks!

    Logos-leting
    Chapman Property Services
  • Lyles Sutherland came highly recommended to us and we now at DJK Lettings Ltd recommend Lyles Sutherland ourselves! This is due to their excellent service, competitive pricing and outstanding customer support. “It is thoroughly refreshing to get such a personal touch."

    DJKLogo
    David Kerr
  • When I met the guys at SME Professional, I instantly thought that they had the right idea, by keeping things simple, straightforward and online. Running a busy lettings agency, it’s very easy to get bogged down with the administration, however the simplicity of SME Professional ensures that your administration is kept to a minimum, whilst also being updated regularly in terms of legality. The team are on hand at any time to answer queries, which is another big headache taken away. I’m looking forward to growing my business in tandem with SME for many years to come.

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    Macleod Lettings
  • I met Fraser at the Scottish Landlords Show in November and booked a demonstration. The system looked exactly what I would require to expand. I am not intuitive with computers and have found the customer support to be 'beyond my expectations'.

    DB Letting
    DB Lettings
  • We used to utilise Office type software and keep records in writing. We moved our company to SME Professional which has been a very cost effective software system for us and instantly saved 1 hour on admin tasks per day, thus giving us more opportunities to expand our business.

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    Solaris Properties
  • This is to thank you and the team for carefully listening to my needs and then creating an excellent looking and functioning website for my business.  You understood my brief completely and executed the work rapidly with no hassle.  I’m also delighted by the professionalism and care you took to transfer my hosting to your company.  You offer a great competitive package for a small business like mine.

    Matchless Flats
  • I have been now using SME Professional for a year as a landlord and found it very user friendly, has saved me lots of time on admin and I have the peace of mind that the data is in the cloud and I can access it from any where. Good bye Excel!

    Javier Peralta, private landlord

    Javier Peralta, Private Landlord
  • As a new business, it was imperative we picked the right software to help us grow. In choosing SME Professional we have received a more comprehensive and detailed product than we could have hoped for. The customer service and knowledge that Fraser and Robin provide has been invaluable. They reply to emails promptly and are always available to talk on the phone when needed. I strongly recommending SME Professional to anyone looking to make their business more efficient.  The software has saved us valuable time, and the customer support is second to none. We looked forward to working closely with SME in the coming years.

    Marchside Property
  • The SME software system is brilliant. After battling away with our ‘self made manual system’ for a couple of years we took the plunge and moved over to this. It was quite an ordeal in the beginning as you have to upload all the information, which does take some time, however it is well worth it. The Support team are really nice and always very helpful, whether it is by phone or email and with any size of query. You can visit the office for training and any new additional staff can go through to their office in Edinburgh for Friday training. We have become an efficient Letting Company and have no hesitation to recommend this service. I look forward to a long and happy working experience with SME Professional.

    Jenny Chuwen