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Testimonials

“To our team, responsive customer service is everything. Our level of service is kindly reflected by our customers through new business from recommendations. When our software is chosen to be the backbone of a business we see it as a relationship that will last years.

We value our customers’ opinion and enjoy working closely with everyone to develop new ideas for features. Please contact us with any questions or join us for a coffee at our office in Edinburgh for a demonstration of our products.”

Fraser Sutherland
Fraser Sutherland Managing Director
  • As a very busy Letting Agents in Edinburgh, the name of the game is organisation. You have to manage tenancy applications, rental payments, accounting to landlords, maintenance requests, updating advertising portals etc and we must say that we are pretty impressed with SME Professional. We have been operating the system for just over 9 months now and like every change you make in business it did take a wee while to get used to but with the support of the excellent knowledgeable staff at SME, training events and online help desk it has been embraced by all of the staff. The best move we have ever made.

    Littlejohns
    Littlejohns
  • Grant Property’s move to SME Professional helped us redeploy resources of approximately £200,000 due the operational cost savings in using the software. We also worked with SME Professional to develop a range of custom software solutions for our business.

    Grant Property
    John Moran
  • I started my company in 2013 and realised that I needed a professional software package that I could rely on and that would cover all aspects of running a growing leasing agency that’s based in Scotland. I found SME Professional and their software system, who have an understanding of the management of properties and Scottish law, unlike some of their competitors. I have never looked back. I got to grips with the fundamentals quite quickly and with help over the telephone, on line help and video tutorials, I learnt the finer points and shortcuts. I have found all the staff at SME very professional and understanding especially when I get stuck. When I do, SME are there to sort things out. They then go on to explain in non tecky terms where I had gone wrong. I now have over 130 properties on my books and would not be without SME by my side every step of the way. I would thoroughly recommend SME Professional regardless of how many properties you have as it covers every aspect of running and managing the business of property leasing and management.

    Aberdeenshire Leasing
    Aberdeenshire Leasing
  • SME provide a top quality product and the service to go with it. The team there have have always been extremely helpful when it comes to making changes or specific requests and make the business of managing property much easier.

    Ritehome
    Ritehome
  • Lyles Sutherland were an absolute pleasure to work with from the very start, understanding what we were looking for bringing complete clarity to the process. With their background within the lettings sector they were able to direct me as to what elements and pages should be/shouldn’t be included within our new site and the process was completely stress-free and felt easy. The launch of the website was on time and, since the launch, the team have been quick to deal with any small snagging issues. I’m excited to move onto phase 2 of the new website and to build in some of SME’s functionality to make our landlords’, tenants’ and our team’s lives easier

    umega
    Umega Letting
  • At last a property management system that is logical and intuitive from both the financial aspects and day to day property management. On-line support is great and response to anything else is always fast.

    Aspect residential
    Aspect Residential
  • Fraser, Robin, Vicki and the team at SME Professional are a pleasure to deal with. Nothing is ever too much trouble in the way they advise and provide practical support to Hartington Property Services to ensure my affairs remain in order and fully compliant. As a new company director, their guidance has been invaluable helping me to establish robust systems within my new lettings business and expand my operations over its first year. They also manage to fuse efficient, fit for purpose and cost effective software with a first class relationship service - whether it be through their weekly drop in training sessions or via their helpline, SME Professional really is a complete solution for anyone running a lettings business.

    Hartington Property Services
    Hartington Property Services
  • I cannot praise SME highly enough. Not only is their software of the highest quality and very advanced but the customer care and service that is included alongside is outstanding. They have been on the pulse with recent changes to the lettings market leases and have worked tirelessly to ensure that the quality of product they are providing is not only to a high standard but also completely accurate. The database we use for our letting agency is so quick, easy to use and very accessible and great value for money. I always recommend SME to anyone who will listen!

    Tayforth Property
    Tayforth
  • When setting up my business in 2013, I was actively trialling various Property Management software systems, and had years of experience with 5 other platforms. After being introduced to Fraser and Robin at SME Professional, I was instantly hooked and started using the system straight away. It was ideal for me as a start-up and I knew it would handle the growth of my business in the years following. SME Professional has been straightforward to use and being a cloud based system, we can access it anywhere. The customised updates and integrations with other suppliers are always welcome and continues to make our jobs managing our properties, tenants, landlords and contractors that much more streamlined, especially as the lettings industry continues to throw up new hurdles. We look forward to continued success with SME Professional and highly recommend the system.

    crombie
    Harry Crombie
  • Excellent company - have worked with SME Professional for over 2 years and have found them to be most helpful, responsive and knowledgeable. I would definitely recommend them.

    Cathedral City Estates
    Cathedral City Estates
  • We switched to SME a year ago from another cloud-based lettings software provider. The SME system was like a breath of fresh air compared to what we had been used to - the interface was simple, intuitive and easy to learn. The system is lighting fast, and we have so far experienced 100% uptime. When we have a question, the support has been excellent, available via both email and telephone. We recently won Bronze in the Sunday Times Lettings Agency of the Year 2015 awards, and a big part of the reason for our success involved us demonstrating to the judges how our software allowed us to keep track of maintenance jobs, safety certificates and our client accounts. The online portal is a particular favourite feature of our landlords, allowing them to log in a view property invoices and generate statements at any time they wish. In summary, we have been thrilled with SME and would recommend Fraser and his team without a moments hesitation.

    lawson
    Alex Thompson
  • At Burgh Property, we have been using SME Professional for almost two years. In this time we have found this property management software has helped us to streamline our processes and record everything in one place. The automation of a lot of the processes has enabled us to grow our business at a much faster rate and with total control. We find the system intuitive to use with minimum training and, when required, we have foudn the support team to be friendly, knowledgeable and quick to answer any question. We would definitely recommend SME Professional to other letting agents.

    burgh
    Karel Park
  • Apart form the software being superb and totally transforming  my business, I can honestly say SME have been one of the best companies I have ever dealt with. The support they have given my staff during the changeover has been fantastic.  They respond straight away to questions and go the extra mile to generate solutions to any problems we have had. I would recommend the software and the company to any letting agent.

    Homesure PropertiesHomesure Properties
  • CRUZ Property Management have used the SME Professional software since we started last year and have been very impressed with the performance and ease of use of the package and the efficiency it brings to the office. Fraser and the team at SME Professional have always been happy to customise the software to our company's needs and are constantly taking on board requests from other property management companies and making the software even better. We would have no hesitation in recommending this software to anyone and can't stress how easy it makes the day to day running of the business.

    Logos-leting
    Cruz Property Management
  • Chapman Property Services started using SME Professional about 6 months ago and it has transformed the way we run our business. The speed of documentation generation saves us a lot of time and once we are fully up to speed with the financial side of the system this will definitely enable us to expand at a faster rate than envisaged. The Safety Certificate system is great and allows us to plan for PAT and GAS Safety renewals in a timeous and efficient manner. SME Professional are always on hand for support and training and I have already referred SME to other agents. Thanks!

    CHAPMANS LOGO RGB
    Chapman Property Services
  • Lyles Sutherland came highly recommended to us and we now at DJK Lettings Ltd recommend Lyles Sutherland ourselves! This is due to their excellent service, competitive pricing and outstanding customer support. It is thoroughly refreshing to get such a personal touch.

    DJKLogo
    David Kerr
  • When I met the guys at SME Professional, I instantly thought that they had the right idea, by keeping things simple, straightforward and online. Running a busy lettings agency, it’s very easy to get bogged down with the administration, however the simplicity of SME Professional ensures that your administration is kept to a minimum, whilst also being updated regularly in terms of legality. The team are on hand at any time to answer queries, which is another big headache taken away. I’m looking forward to growing my business in tandem with SME for many years to come.

    Macleod-Lettings-logo
    Macleod Lettings
  • We used to utilise Office type software and keep records in writing. We moved our company to SME Professional which has been a very cost effective software system for us and instantly saved 1 hour on admin tasks per day, thus giving us more opportunities to expand our business.

    Logos-leting
    Solaris Properties
  • This is to thank you and the team for carefully listening to my needs and then creating an excellent looking and functioning website for my business.  You understood my brief completely and executed the work rapidly with no hassle.  I’m also delighted by the professionalism and care you took to transfer my hosting to your company.  You offer a great competitive package for a small business like mine.

    Matchless Flats
  • I have been now using SME Professional for a year as a landlord and found it very user friendly, has saved me lots of time on admin and I have the peace of mind that the data is in the cloud and I can access it from any where. Good bye Excel!

    Javier Peralta, private landlord

    Javier Peralta, Private Landlord
  • As a new business, it was imperative we picked the right software to help us grow. In choosing SME Professional we have received a more comprehensive and detailed product than we could have hoped for. The customer service and knowledge that Fraser and Robin provide has been invaluable. They reply to emails promptly and are always available to talk on the phone when needed. I strongly recommending SME Professional to anyone looking to make their business more efficient.  The software has saved us valuable time, and the customer support is second to none. We looked forward to working closely with SME in the coming years.

    Marchside Property
  • The SME software system is brilliant. After battling away with our ‘self made manual system’ for a couple of years we took the plunge and moved over to this. It was quite an ordeal in the beginning as you have to upload all the information, which does take some time, however it is well worth it. The Support team are really nice and always very helpful, whether it is by phone or email and with any size of query. You can visit the office for training and any new additional staff can go through to their office in Edinburgh for Friday training. We have become an efficient Letting Company and have no hesitation to recommend this service. I look forward to a long and happy working experience with SME Professional.

    Jenny Chuwen