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The Letting Agent Tool Kit

This course is designed to cover the foundations that those wishing to establish a successful Letting Agency need to know. Whether you have worked in the industry before or are new to it this course is vital to ensuring profitability, compliance and continued business growth.

The course will cover key topics including marketing, finance, property management, legal aspects and will also look at softer skills such a conflict resolution, negotiation and networking.

Each delegate on the course will also be given a personal one to one session with the trainer to discuss, in confidence, their specific business and seek advice.

Legal Aspects

A thorough review of the legal documents used in creating residential tenancies and the safety legislation that surrounds them. You will also learn about creating client contracts and the lines of liability in your business and how to ensure all parties are well protected.


There are so many opportunities to market businesses but how do you know where to spend your money and what will work for your business? You will learn from the experiences of the trainer how to evaluate marketing opportunities and will leave having created a relevant plan for success which makes use of numerous mediums including social media platforms.

Property Management

Covering all aspects of residential property management, you will learn the best practices and how to deal with the unexpected efficiently. You will also learn how to turn your routine property management tasks into client retention and acquisition tools. Learn the strategies to ensure that your time is used well and how to implement a proactive approach to property management.

Finance and Administration

Letting Agents not only have to become skilled at managing their own business accounts but also they must become competent at administering client funds and associated tax legislation. This section of the training plan aims to cover both these areas and will also give an overview of property finance structures, small business tax and setting up robust administration procedures to ensure transparency and good practice.

Conflict Resolution

All Letting Agents need to develop excellent soft skills to enable them to deal with clients positively. When conflict inevitably arises the negotiation skills of the agent can be key to a successful resolution. This section of the training will help give you a choice of strategies to employ when dealing with challenging situations.